1.
How can I tell what the product dimensions are?
The product dimensions are listed under the "Size" column on the product web pages.
Please call customer service at 1-800-523-8888 for further clarification.
2.
Can I customize/personalize any products?
Absolutely. We have been supplying custom packaging since
1904. Our friendly and knowledgeable sales force is ready
to assist you. Request
a custom quote,
Request to be contacted, or call customer service
at 1-800-523-8888.
3.
Can I request samples?
Yes, most samples are provided free of charge. Please call customer service at 1-800-523-8888.
4.
Can I request a catalog?
Everyone receives a free catalog with their first order. If you would like a catalog before you place your
first order, please call customer service at 1-800-523-8888.
5.
When will my order be shipped?
Stock merchandise usually ships within 2-5 business days, although this is not guaranteed.
Some products that are not stocked in Philadelphia or Tampa may take longer . Call customer service.
6.
How much will shipping cost?
We use standard UPS published rates, which depends on the shipment weight and destination zip code.
Rush shipping (overnight or second day) is available, please specify in the comment box (on the checkout page)
when you place your order. Orders over 200 pounds may be able to ship UPS CWT (Hundredweight) at substantial
shipping cost savings. Shipping charges will be applied to your credit card when the order is processed.
7.
Can I request faster shipping?
Yes, if you have a UPS or FedEx account number for us to bill. Otherwise, it ships UPS ground.
There is a section in the checkout page where you can make shipping requests.
8.
Can I request delivery by common carrier?
Yes. Although, shipping is more economical for most orders via UPS. If you have an account with a common carrier,
we can ship collect. Please provide your shipping information in the designated area within the checkout page.
9.
Do you ship internationally?
Yes, please provide your customs broker and mode of transportation in the designated area within the checkout page.
10.
Can I order less then one case?
Only for ribbon and gift wrap rolls. Otherwise, we sell by the case in order to keep our prices as low as possible
11.
Do you accept returns?
Please contact customer service for a return authorization number. All returns must be
within 30 days of invoice date. A 20% restocking fee will be charged. All merchandise must
be in original packaging, in saleable condition. Customer is responsible for returned freight
and credit applies to merchandise only.
12.
Is your site secure?
Absolutely. We use a high-grade 256 bit encryption to process all orders.
13.
Is there a minimum order?
In order to keep our prices as low as possible, a $10.00 below minimum fee will be added to orders under $50.00.
14.
Can I order by Phone?
Certainly. Please call us toll free at 1-800-523-8888.
Our staff is here to assist you:
Monday-Friday
8:30am to 6:30pm EST
15.
Can I order by Fax?
Certainly. Please fax us toll free at 1-800-235-1329.
16.
Can I make a suggestion for your website?
We would love to hear your suggestions. Please email webmaster@swalter.com
S.WALTER CORP
